Frequently Asked Questions

For mainland UK we offer Express Delivery of 1 to 3 working days (working days traditionally being Monday to Friday).

We also offer Same Day Despatch for orders placed and paid for before 10am, Monday to Friday.

Deliveries are conducted by third party carriers. Therefore, whilst we will endeavour for your goods to be delivered in accordance with the stated delivery schedules, these cannot be guaranteed.

Express Delivery orders placed on Saturdays and Sundays will be despatched on Mondays.

A breathable membrane, preferably  a hessian sheet, should be used to cover and protect the repair from sunlight, wind, cold and rain. In temperatures above 10°C the hessian should sprayed with water so that it doesn’t cure too quickly. In direct sunlight a physical barrier can also be placed in front of the repair to cast shade.

Yes, we complete on site specifications and quotations for above ground problems. We have a network of registered installers or we can complete a repair design for you to install yourselves. Please contact us to discuss costs.

The Shipping charge is a postage and packing charge. This includes the cost of the outer packaging, labour costs, the cost of transporting the package to the courier or post office, and their charge for delivering the item.